Refund and Returns Policy

1. General Overview

At webnets we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a refund or return in accordance with the terms set out below.

2. Eligibility for Refunds and Returns

2.1. Time Frame

Requests for a refund or return must be submitted within 30 calendar days from the date you receive the item.

2.2. Condition of the Product

To be eligible, the product must be in its original condition, unused, and with all original packaging, accessories, and documentation intact.

2.3. Non‑Refundable Items

• Digital downloads or software licenses
• Personalized or custom‑made products
• Gift cards and vouchers

3. How to Initiate a Return

3.1. Contact Us

Send a request to [email protected] or call +1(806)737-9486‑9486. Include the following information:

• Order number
• Reason for return
• Preferred resolution (refund or exchange)

3.2. Return Authorization

After reviewing your request, we will provide a Return Authorization Number (RAN) and detailed instructions for shipping the item back to us.

4. Shipping Costs

Unless the return is due to a defect or an error on our part, you are responsible for all shipping costs associated with returning the product. We recommend using a trackable shipping service and retaining proof of shipment.

5. Refund Process

5.1. Inspection

Once the returned item is received, we will inspect it to confirm that it meets the eligibility criteria.

5.2. Refund Method

If approved, the refund will be issued to the original payment method within 7 business days. The refunded amount will exclude any original shipping charges, unless the return is due to our error.

6. Exchanges

If you prefer an exchange for a different size, color, or product, please indicate this in your initial request. Exchanges are subject to product availability and may require payment of any price difference.

7. User Responsibilities

• Provide accurate contact and order information.
• Package the item securely to prevent damage during transit.
• Adhere to the 30‑day return window.

8. Legal Disclaimer

This Refund and Returns Policy does not affect any statutory rights you may have under applicable consumer protection laws. We reserve the right to amend this policy at any time, with changes posted on this page. Continued use of the website after modifications constitutes acceptance of the updated terms.

9. Contact Information

If you have any questions regarding this policy, please contact us at:

Email: [email protected]
Phone: +1(806)737-9486‑9486
Address: Webnets Store, 1234 Market Street, Suite 100, Austin, TX 78701, USA